Open Technical Support Ticket
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Sub-Pipeline
Sales Pipeline
Ticket Managment
SDR Pipeline Test Standard
Customer Support Standard
Jump Start
Tech Support Purchase
Calls
Stage
Lead Acknowledged
New Ticket
Day 1 - First call and Email
Attempting Contact
In Progress
Day 2
Emailed Introduction
On Hold
Day 3 - Second Email
Direct Contact
Closed
Day 4
Interest
Deferred
Day 5
Analyzing Details
Not an Issue
Day 6
Providing Cust. Samples
Day 7
Setting Up Demo
Day 8
Demo
Quoted
Excellent Response
Verbal Commitment
PO Received
Day 13
Purchased on Web
Customer Chose Different Solution
Continous No Contact
Required Different Solution
Decided to not purchase
Supplier/NA
Lost Interest
Lead Received
Lead Assigned
Raegan - Working
Lost Competitor
Quote In Process
Closed Won
Closed Lost
On assigned
Assigned
Working progress
Waiting for customer
test1
Working
Waiting customer
Day 9 - LI Request
Day 10
Day 11 - Third Email
Day 12
Day 14
Day 15
Day 16
Day 17
Quoted CC
Resheduling
Day 20 - Final Email
Day 5 - Second Call
Day 7 - Pursuit 1
Day 13 - Pursuit 2
Day 15 - Third Call
Day 17 - InMail or Email
New Request
Value Proposition
Identify Decision Makers
Meeting Accomplished
Date appointment
Nurture
Working to close Teams meeting
Relationship
Teams meeting scheduled
Meeting scheduled
Forwarded to Sales Rep
Call History